Standard Support includes access to our online Help Center – an all-in-one resource for Active
Commerce troubleshooting and education. Fully searchable, the Help Center includes a knowledge base, code examples, documentation and a community portal where you can ask product and implementation-related questions.
Standard Support Includes
- Active Commerce download, installation and licensing questions
- Active Commerce upgrade and migration questions
- Active Commerce scaling and deployment issues
- Basic configuration questions
- How to utilize and implement out of the box features
- General direction on implementing simple product extensions
- Product-level exceptions, software issues
- Supported 3rd party integrations
- API usage questions (front-end and domain layer)
Included as part of the Active Commerce 20% annual maintenance fee.