Our Process

Our commitment to the success of your Active Commerce implementation goes beyond a license sale. We’ve developed a Right Track process to enable our customers and solution partners to smoothly implement their e-commerce requirements.
The Right Track Process Click to enlarge

Train

Our Certified Developer training program provides customer and partner developers with the foundation needed to implement Active Commerce.

Discover

Every commerce implementation comes with its own unique business and integration requirements. Our experienced consultants will use our discovery tools to develop the understanding of your requirements necessary to guide your implementation of Active Commerce.

Architect

Detailed architectural direction is invaluable to your first Active Commerce implementation. We take away the guesswork by providing data modeling, data flow diagrams, written technical direction, and even POC code to assist our customer and partner developers in implementing our product.

Support

We know that not all problems are solved through documentation. Throughout your Active Commerce implementation, your Right Track team is available for code reviews, debugging assistance, and escalation of time-sensitive support tickets. And for lower priority issues, you of course can continue to utilize the Help Center support made available through your maintenance agreement.

Support

Use our Help Center to find product documentation, code samples, knowledge base articles, and submit support tickets.